Refund Policy

Effective Date: June 2026

1. Digital Products Policy

Due to the nature of digital products (including LUTs, plugins, templates, and graphic source files), all purchases are final and non-refundable once the download link is accessed or files are downloaded. By completing a purchase, you acknowledge and agree that access to digital downloads constitutes immediate fulfillment.

2. Manual Payments Cancellation

If you request a manual payment and have not completed the verification process on WhatsApp, you may cancel your request at any time for a full refund of any pending checkout. Once a manual payment is approved and your downloads are unlocked, the transaction becomes subject to our standard digital products policy (Section 1).

3. Technical Issues

If you experience technical issues downloading or using our assets, please notify our team within 14 days of your purchase. If a file is verified as corrupt or defective and we are unable to provide a functional replacement within 72 hours, we will issue a full refund for that specific item.

4. Duplicate Purchases

If you accidentally purchase the exact same product twice under the same account within a 24-hour window, please contact our support team. We will verify the transaction history and issue a full refund for the duplicate transaction.

5. Contact Support

To submit a refund request or report an issue with your purchase, please contact us at [email protected]. Please include your order ID and the email associated with your account to help us process your request quickly.